‌

Air Canada Has to Honor a Refund Policy ‍Its⁣ Chatbot ⁤Made Up

In a recent development, ​Air Canada has come under⁢ fire ‍for not⁣ honoring a refund policy that was erroneously provided by its chatbot. Customers who⁢ were promised refunds by the chatbot have been⁢ left frustrated and disappointed when the airline refused to honor these refunds.

The‍ issue arose when several customers reached ​out to Air Canada’s chatbot seeking a refund for their cancelled flights. The chatbot, which is programmed to provide automated ⁢responses⁢ based⁤ on a set of⁤ pre-determined rules, incorrectly stated that the ​customers⁢ were eligible for a refund. However, when these customers tried to claim their⁣ refunds, ⁣they were told by Air Canada’s ⁣customer service agents that ‍the refunds could not be processed.

This has sparked outrage​ among⁢ customers who ​feel that they have been misled by the airline’s⁢ chatbot. Many have taken to social media to express their frustration ‍and disappointment ⁤with Air‍ Canada’s handling‍ of the situation.

Despite initially refusing ‍to ‌honor the refunds, Air Canada has now announced that it will be‍ honoring the refund ⁣policy that was provided by its ⁢chatbot. In a⁣ statement released⁣ by the airline, they ​acknowledged ⁤the error‍ and apologized for any inconvenience caused to the affected customers. They have also promised⁤ to review their chatbot’s programming⁣ to ensure​ that similar mistakes do not occur in the⁤ future.

For customers who ⁤were affected by‍ this‌ issue, Air Canada has advised⁢ them‍ to contact their customer service team to claim their refunds. The airline has ‌stated that​ they are committed to providing a high ⁢level of customer ⁣service ​and will do everything in their power to⁤ rectify the situation.

Overall, this incident ‍serves‍ as a reminder of the importance of ensuring that‌ automated systems such as chatbots⁢ are properly ⁢programmed and monitored. While ​chatbots can be a helpful tool in providing customer service, it is‍ crucial that they are accurate and reliable ⁢in ​their responses to avoid situations like this from occurring in the future.

⁤